Business English – Communication skills – Building rapport

Course Description Our Business English courses are available for anyone who wants to improve their English in a work context or develop their business English vocabulary and confidence.   Who is the course for? Our course is for you if you want to: Improve your English skills for your work. Improve your career opportunities. Study […]

5/5 - (7 votes)

Course Description

Our Business English courses are available for anyone who wants to improve their English in a work context or develop their business English vocabulary and confidence.

 

Who is the course for?

Our course is for you if you want to:

  • Improve your English skills for your work.
  • Improve your career opportunities.
  • Study Business at university.

 

Course Content

The aim of the course is to improve your confidence in speaking, listening, reading and writing in work or a business setting.

The course will focus on business content such as interviews, business meetings, customer service and networking.

 

Learning Outcomes

By the end of this course, you should have:

  • Gained the practical skills you need to help you feel more confident in using English in a work setting.
  • A range of business-related vocabulary.
  • The ability to communicate more effectively in professional situations.

Communication skills - Building rapport

1
Building rapport

Communication skills: Building rapport.

To learn simple ways to build rapport at the first meeting and use a range of appropriate questions.

2
Video

Task 2: Watch the video as Daniel and Alex prepare for the graduate trainees’ induction meeting and answer the questions.

 

3
Option A: Beata tries to build rapport by listening to her new colleagues.

Video: Building rapport

Option A- Beata tries to build rapport by listening to her new colleagues.

4
Option B: Beata tries to build rapport by demonstrating her knowledge of the product and the company.

Video: Building rapport

Option B- Beata tries to build rapport by demonstrating her knowledge of the product and the company.

5
What have you learned?

Video: Building rapport

What have you learned?

Conclusion.

6
Reflection

Reflection.

7
Functional language: Asking questions to build rapport.
6 questions

Functional language: Asking questions to build rapport

Fill the gaps with the phrases.

8
Match a question to each category.
1 question

B: Match a question from Task 7A to each category, to ask about:

a duration    b likes      c location     d timing     e purpose

9
Match the questions to the categories.
2 questions

Match a question to each category.

 

10
Task: Building rapport during a short conversation.

Task: Building rapport during a short conversation

 

Our course is for you if you want to: - Improve your English skills for your work. - Improve your career opportunities. - Study Business at university.
You can view and review the lecture materials indefinitely, like an on-demand channel.
Yes! If you have an internet connection, courses are available on any device at any time. If you don't have an internet connection, some instructors also let their students download course lectures. That's up to the instructor though, so make sure you get on their good side!

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Building rapport
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