Business English – Communication skills – Building rapport
Course Description Our Business English courses are available for anyone who wants to improve their English in a work context or develop their business English vocabulary and confidence. Who is the course for? Our course is for you if you want to: Improve your English skills for your work. Improve your career opportunities. Study […]
Course Description
Our Business English courses are available for anyone who wants to improve their English in a work context or develop their business English vocabulary and confidence.
Who is the course for?
Our course is for you if you want to:
- Improve your English skills for your work.
- Improve your career opportunities.
- Study Business at university.
Course Content
The aim of the course is to improve your confidence in speaking, listening, reading and writing in work or a business setting.
The course will focus on business content such as interviews, business meetings, customer service and networking.
Learning Outcomes
By the end of this course, you should have:
- Gained the practical skills you need to help you feel more confident in using English in a work setting.
- A range of business-related vocabulary.
- The ability to communicate more effectively in professional situations.
Communication skills - Building rapport
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Communication skills: Building rapport. |
To learn simple ways to build rapport at the first meeting and use a range of appropriate questions.
Task 2: Watch the video as Daniel and Alex prepare for the graduate trainees’ induction meeting and answer the questions.
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Video: Building rapport |
Option A- Beata tries to build rapport by listening to her new colleagues.
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Video: Building rapport |
Option B- Beata tries to build rapport by demonstrating her knowledge of the product and the company.
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Video: Building rapport |
What have you learned?
Conclusion.
Reflection.
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Functional language: Asking questions to build rapport |
Fill the gaps with the phrases.
B: Match a question from Task 7A to each category, to ask about:
a duration b likes c location d timing e purpose
Match a question to each category.
Task: Building rapport during a short conversation
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